Warranty

Firewood Processor Warranty Policy

THANK YOU for purchasing your DYNA Firewood Processor. DYNA Products continues to be a market leader in the small to mid-size firewood processor category. Constant innovation, attention to detail, and customer feedback are the main driving forces behind our steady growth.

***IMPORTANT***

Please read and understand this entire Operator’s Manual before setting up and operating your processor. Operators must familiarize themselves with the safety, mechanical, and maintenance specifications along with operational instructions to ensure the successful, safe, and long-lived use of your processor. If you have any questions, contact us anytime!

Toll-Free: 888-820-3962
Local Phone: 989-823-6200
Email: WarrantyClaim@dyna-products.com
Visit our website at dyna-products.com

INTRODUCTION This manual is to provide the owner/operator with specifications and procedures for the safety of operations, maintenance, and repair of your DYNA Firewood Processor. Safety should always be kept in mind when this machine is being operated, serviced, stored, and transported.

This equipment comes with a 3-year limited warranty. If any product or part is proven to be defective within 3 years from the date of purchase, by reason, of improper workmanship and/or material we will replace, or repair at our discretion, the part or product at no charge to you. To obtain warranty service, the customer must deliver the part or product to the factory address at their expense. A copy of the original sales invoice is required when requesting warranty work. The warranty is limited to 1 year on the splitter wedge and the conveyor belt. The saw chain is not covered. The KOHLER and HONDA engines are warranted according to their factory warranty (typically 2 years). The CAT/KOHLER engines are also warranted according to their vendor. (typically 2 years) The above warranty does not cover defects caused by modification, alteration, or repair of the part or product in question, by anyone other than the manufacturer. Physical abuse to, or misuse of the product or use or assembly thereof in any manner contrary to the accompanying instructions will void the warranty. DYNA FIREWOOD PROCESSOR LIMITED WARRANTY (EXPLANATION OF APPLICATION) During the warranty period the manufacturer of the DYNA Firewood Processor will provide the customer with replacement or defective parts which qualify for warranty at no charge. It is the customer’s responsibility to replace defective parts unless special arrangements are made with the selling dealer or with the manufacturer. Labor costs for replacing chains, bearings, all hydraulic components, or any “bolt-on” components such as splitter head, splitter back post, log decks, and engine are not reimbursed to the customer. Defective parts are to be returned to DYNA Products at the customer’s expense. Any unapproved repairs or modifications attempted by any individual void all warranty and liability obligations from the manufacturer. It is the customer’s responsibility to deliver the machine to a Dealer or engine service center. Arrangements must first be made with either the manufacturer or the selling dealer. The manufacturer does not normally reimburse the customer for any traveling costs that occur in such cases. All engine (CAT, KOHLER, or HONDA) warranties are handled through their manufacturer. (typically, 2-3 years) These do not come under the warranty covered by DYNA Products. Contact info is provided below.

CAT: 231-734-4433
KOHLER: 1-866-465-6453
General Power: 800-508-3246
HONDA Pace Equipment: 800-686-3128

Proper storage and adequate lubrication are important for this machine. Engine oil and coolant levels must be checked daily. Failure to replace wear parts or maintain proper adjustments can cause consequential damage. Impairments caused by neglect on any of these issues are not covered by the manufacturer’s warranty. Fire or heat damage caused by failure to remove the canvas engine cover is not covered by the manufacturer’s warranty. This refers to damages of any kind to the cover, engine, or any part of the machine. Transport damages such as road wrecks or any collision of any sort during transit are not covered by the manufacturer’s warranty. Bolts and nuts should be checked periodically. All shielding and guarding must be properly installed and functional to keep warranties valid.

Certain wear parts are not covered under this warranty. Saw bar, saw chain, canvas covers, and tires are not covered under any circumstances. Splitting wedge and discharge conveyor belt limited to a 1 year warranty. Hydraulic components must be returned with all ports plugged or capped. Any contamination within the component will void the warranty. All components must be complete as shipped from factory. Warranty is only valid when the machine has been operated under normal circumstances and was properly maintained according to manufacturer recommendations. Any damages caused by foreign material or logs that are larger than rated for this model are not covered by this warranty. Owner agrees while requesting any warranty claims or reimbursements that only replacement parts or repairs of existing defective parts will be provided.

Vortex Chippers Limited Warranty

DYNA Sales and Service, LLC (“Vortex Chippers By DYNA” or “Manufacturer”) warrants all new equipment which is manufactured by the Manufacturer and purchased by the initial end-user customer (“Customer”) from an authorized dealer to be free from defects in materials and workmanship and for a period equal to the Warranty Period (as defined herein), subject, however, to the Customer’s strict compliance with all of the terms and conditions outlined in this Limited Warranty ( “Warranty”).

For any valid Warranty claim, the Manufacturer will at its sole option replace or repair at a point designated by the Manufacturer, any parts which were defective in material or workmanship during the Warranty Period. The Manufacturer is not responsible for labor, consequential damages, traveling expenses, downtime expenses, or shipping and freight charges.

Warranty Period

For purposes hereof, the “Warranty Period” shall commence upon the Warranty Commencement Date (as defined herein) and continue for the lesser of three (3) calendar years and or 3,000 hours. All drum components of the drum assembly (Not chipper knives) will also carry a three (3) calendar year warranty and or 3,000 hours. The “Warranty Commencement Date” shall mean the earlier of the following dates: (a) the date of sale of the equipment to the Customer, (b) one (1) year after delivery of the equipment to the authorized dealer, (c) for equipment which is used as a rental, lease or loaner, the first day in service, or (d) for equipment which is used in demonstrations, upon accumulation of 75 hours of operation. DYNA Sales and Service, LLC may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

This Warranty takes effect upon the Warranty Commencement Date provided that the Warranty Validation Form is completed, signed, and returned to DYNA Sales and Service, LLC in accordance herein within 10 business days after the Warranty Commencement Date. The Warranty is NULL AND VOID if the Warranty Validation Form is not completed as required under this Warranty, signed, and returned within 10 business days after the Warranty Commencement Date.

THIS WARRANTY AND ANY POSSIBLE LIABILITY OF DYNA SALES AND SERVICE, LLC. IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND OF ANY NONCONTRACTUAL LIABILITIES INCLUDING PRODUCT LIABILITIES BASED UPON NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. SOME STATES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO CERTAIN CUSTOMERS. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED UNDER THE LAWS OF YOUR JURISDICTION, DYNA PRODUCTS, LLC. LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

DYNA SALES AND SERVICE, LLC WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT OR LOST PROFITS RESULTING FROM ANY BREACH OF THIS WARRANTY.

All parties involved agree that the Customer’s sole and exclusive remedy against the Manufacturer, whether in contract or arising out of this Warranty, instructions, representations, or defects shall only be for the replacement or repair of defective parts as provided herein. In no event or circumstances shall the Manufacturer’s liability exceed the purchase price of the equipment. The Customer also agrees that no other remedy (including but not limited to lost profits, consequential or incidental loss) shall be available to the Customer.

The Customer must return the Warranty Validation Form, completely and accurately filled out and signed to need to build a vortex chipper warranty validation email within ten (10) business days from the date of purchase (or Warranty Commencement Date, if earlier) to validate this Warranty. All Warranty consideration is NULL AND VOID If the Warranty Validation Form has not been submitted in a timely submitted.

Exclusions and Limitations

This Warranty will not apply if the equipment is operated or repaired with replacement parts or equipment not manufactured or recommended by DYNA Sales and Service, LLC.

This Warranty will not apply if the equipment is not operated in the manner recommended by the Manufacturer. The following examples would void the Warranty:

1. The completed Warranty Validation Form was not timely or accurately submitted within 10 business days after the Warranty Commencement Date.
2. The equipment was misused, abused, neglected, modified, or not serviced properly.
3. Repairs or attempted repairs made without prior written authorization.
4. Repairs made due to normal wear are not warrantable.
5. The equipment was involved in, or damaged by an accident, disaster, or hazard (such as fire, flood, wind, or lightning), or other actions or events beyond DYNA Sales and Service, LLC’s reasonable control.
6. The equipment was damaged during shipment or from any type of foreign material.

This Warranty will not apply if all scheduled maintenance as explained in the Operators Manuals has not been timely and properly completed. The Customer is responsible for all scheduled maintenance as explained in the Operator’s Manuals. Accident, fire, Improper maintenance, or any other negligence, including failure to adjust, tighten, or replace wear items (such as knives, anvil, teeth, belts, lubrication fluids, bearings, filters, hydraulic components, loose nuts, or bolts, etc.) will void this Warranty.

This Warranty will not apply if the equipment is re-sold to a customer or dealer or if the Customer purchased the equipment from a person or entity that is not an authorized dealer. This Warranty is not assignable, and any assignment or other transfer of this Warranty shall be null and void.

This Warranty does not cover or apply to consumables, such as hydraulic oil or fluids.

All components and parts being returned for Warranty Consideration must be complete and assembled when delivered. Warranty will be denied if the failed component has been disassembled at any point in time. Hydraulic components and parts must be returned assembled with all fluid ports capped or plugged and free of foreign contamination, or the Warranty will be denied. Any defective part replaced under this Warranty becomes the property of DYNA Sales and Service, LLC. The replacement part will be covered under the standard Warranty for the remainder of the original Warranty Period.

Any parts that are requested to be returned for warranty evaluation must have an RMA # assigned to them by DYNA Sales and Service, LLC Any components returned without the proper paperwork will automatically be discarded and the warranty denied.

DYNA Sales and Service, LLC warrants all new parts which are manufactured by the DYNA Sales and Service, LLC and purchased by the Customer outside of this Warranty from an authorized dealer to be free from defects in materials and workmanship for a period of 90 days from date of purchase; provided, however, such warranty shall apply to parts only and not labor.

NOTICE
This Warranty applies only to new and unused equipment or parts thereof manufactured by DYNA Sales and Service, LLC, and does not apply to components thereof that are not manufactured by DYNA Sales and Service, LLC. This Warranty is also void if the equipment is modified or operated with any replacement parts or equipment not manufactured or recommended by DYNA Sales and Service, LLC. Any replacement parts not purchased or approved by DYNA Sales and Service, LLC in its sole discretion will not be covered under warranty.

All other components that are not manufactured by DYNA Sales and Service, LLC are subject to any warranty provided by their respective manufacturers (i.e., engines, axles, hydraulic pumps and motors, clutches, tires, batteries, etc.). Even though certain warranties are not handled through DYNA Sales and Service, LLC, the warranty procedure for those components should be facilitated through DYNA Sales and Service, LLC, or your nearest authorized dealer. DYNA Sales and Service, LLC will provide a pass-through warranty with these outside vendors on the customer/dealer’s behalf, but it is ultimately up to the respective vendor’s discretion if the components are indeed warrantable failures or not.

EXAMPLES OF COMPONENTS WARRANTIED BY THE COMPONENT MANUFACTURER (AND NOT DYNA SALES AND SERVICE, LLC.):
-Engines
-Clutches
-Hydraulic Components
-Electronic Components
-Batteries
-Belts
-Bearings
-Axles
-Rims & Tires
-Tracks
-Teeth
-Knives

NOTICE
Clutch and engine maintenance (air filter maintenance, oil changes, oil filter maintenance, etc.) are important to your equipment. Refer to the clutch or engine manual for the maintenance schedule. Failure to perform the clutch or engine maintenance will void the Warranty with the respective manufacturer. DYNA Sales and Service, LLC does not warrant these components.

Warranty Claims
To process any Warranty claims, the Customer/Dealer must fill out a Warranty Claim Form on the DYNA Sales and Service, LLC portal located on the DYNA Sales and Service, LLC website. The form along with pictures and the detailed information below must be submitted within 10 business days after the failure to the Manufacturer or an authorized dealer (who will forward it to the Manufacturer). Notwithstanding anything to the contrary herein, before any repairs are made and a warranty claim is filed, DYNA Sales and Service, LLC must be notified at NEED TO BUILD WARRANTY CLAIMS EMAIL of the part failure before submission so that DYNA Sales and Service, LLC. can advise on how to proceed with the proper repairs.

If a Return Merchandise Authorization (RMA) is given to returning the failed parts, the failed parts must be returned within 10 business days to the respective vendor or DYNA Sales and Service, LLC depending upon the instructions given. Failure to do so will result in the warranty claim being denied. The new parts must be installed, and work be completed within 10 business days of receiving the replacement parts to receive credit. It is necessary to include all the following information on all Warranty claims:

1. Warranty Claim Form, obtained from DYNA Sales and Service, LLC, or its authorized dealers, completely and accurately filled out online
2. Name of Dealer and where purchased
3. Date of purchase and delivery
4. Serial number of units
5. Model number of unit
6. Engine make and serial number
7. Length of time in use (hours on equipment)
8. Date of Failure
9. Nature of Failure

Only Warranty Claim Forms (and the underlying Warranty claims) which are so submitted within 10 business days of the failure, and which are then approved by an authorized administrator of the Manufacturer will be considered valid. If a Warranty Claim Form is not submitted within 10 business days of the failure, the Warranty claim will be automatically denied. DYNA Sales and Service, LLC, reserves the right to alter, improve, revise, or modify any parts or products. DYNA Sales and Service, LLC may also change design, specifications, or part prices without advance notice in its sole discretion.

DYNA Sales and Service, LLC is NOT responsible for updating or upgrading completed equipment with design changes made after its production.

DYNA Sales and Service, LLC may require the Customer to bring their equipment to the Dealer/Manufacturer for Warranty repairs. The Manufacturer DOES NOT pay Dealers or Customers for travel time, travel costs, diagnostic services, or overtime pay. The Manufacturer does not furnish loaner equipment or reimburse for rental equipment.

If warranty claims are approved DYNA Sales and Service, LLC, will reimburse the Company or companies $125.00 labor rate per hour, and the cost of any parts approved within the claim as well, along with any shipping charges. ALL items will be pre-authorized before approval is provided for reimbursement.